WHAT DO WE DO WITH YOUR INFORMATION?
R.A. Robertson & Sons are what’s known as the “Controller” of the personal data you provide to us.
When you browse our site we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our services following any submissions via our contact form.
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, on your by using our contact us form or by contacting us at [email protected]
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
For these providers, we recommend that you read their privacy policies, so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
All the personal data we process is processed by our staff in the UK however for the purposes of IT hosting and maintenance this on a secure server behind a firewall. No 3rd parties have access to your personal data unless the law allows them to do so.
We have a Data Protection regime in place to oversee the effective and secure processing of your data.
We do collect some information from cookies and similar software that allows us to understand how you arrive on our websites and use and navigate around them, so we can improve the sites. We obtain some information from Google Analytics
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information to contact our Data Protection Officer at [email protected]
YOUR RIGHTS REGARDING YOUR PERSONAL INFORMATION
Under the Data Protection law, you have several rights with respect to your personal information, which are:
Correcting your Information
You are entitled to have your personal information updated to ensure it is up to date and accurate. In order to maintain the accuracy of the information we hold, you can update your personal details through your ‘My Account’ page or by sending us an email to [email protected]
You have the right to withdraw your consent to any processing that is currently being done under your consent, You can email to [email protected].
Obtaining a copy of your Information
You have the right to receive a copy of the personal information we hold about you. You can do this by contacting [email protected] from the email address attached to your account, providing the full name attached to your account.
Deleting your information
You can request that we delete personal information in certain circumstances. These will be specific to each case. You can do this by contacting [email protected] from the email address attached to your account, providing the full name attached to your account.
You have the right to ask us to transfer the personal information that you have given us to another controller.
You can request a restriction on the processing of your data in some limited circumstances. Examples are concerns over data accuracy, or we no longer need to hold your data, but you have requested its retention by us to aid you in a legal matter. You can do this by contacting [email protected] from the email address attached to your account, providing the full name attached to your account.
Right to object to Processing
You have the right to request that we stop processing your data for marketing purposes and in other limited circumstances such as asking us not to process your data by wholly automated means
You can action any of these rights by contacting our Customer Support Team or by contacting us by email at [email protected].
Without limitation, any of the following Data may be collected by this Website from time to time:
- Customer Name (first name and Last Name)
- contact information such as full postal & billing address, email address contacts, Phone contact numbers
- demographic information such as postcode and Country
- IP address of the device used to access our sites (automatically collected);
- web browser type and version of the device used to access our sites (automatically collected);
- the operating system of the device used to access our sites (automatically collected);
- a list of URLs starting with a referring site including affiliate sites, your activity on this Website, and the site exit page and method of exit (automatically collected).